Personal Area
Information and Support
Information and Support
Yes! You may chose a new number with our prefix 058 if it is still available. You can check your favorite number's availability or get our suggestion for a new number or for consecutive telephone numbers through the Sim Ordering process.
Join us at www.golantelecom.co.il.
No, it is not possible to transfer existing numbers from the company Annatel.
Current "Annatel" customers can join Golan Telecom at this stage through the plans we offer now with a new 058 number only.
Yes, in accordance with the Number Portability regulations you may switch Carriers, join us and keep your current cellular number.
Please note: Don't disconnect from your current cellular provider yourself, or else you will lose your current number.
We will take care of transferring your current number for you.
Yes! Prepaid customers (BigTalk, Talkman, Talk&Go) can keep their cell phone number and transfer it to Golan Telecom!
YOU WISH TO KEEP YOUR CURRENT NUMBER?
- ATTENTION! PLEASE DO NOT CONTACT YOUR EXISTING OPERATOR TO CANCEL YOUR PLAN. If you do so, you will lose your number, We will take care of transferring your existing number to Golan Telecom
- Please Complete the registration process on our website, You will soon receive your Golan Telecom SIM card by Israel postal services (Doar Israel). Activate it and welcome to Golan Telecom
- Please note: Numbers that cannot be ported (transferred): resellers (Annatel, Tavor, Pitronot Tikshoret, Korlander Sherutei Nehiga or others) and numbers that are not owned by you.
YOU WISH TO HAVE A NEW NUMBER STARTING BY 058 PREFIX?
- You are required to send the disconnection request to your Cellular provider (AFTER receiving Golan Telecom's Sim Card), in order to discontinue its charges, except for the handset, if you have not completed paying for it
- Please complete the registration process on our website; you will soon receive your Golan Telecom SIM card by Israel postal services (Doar Israel). Activate it and welcome to Golan Telecom
You tried porting your number and did not receive the confirmation SMS?
Your handset may be blocked to receiving SMS.
In order to receive the verification code please select the additional option in the website: "Receive verification code by voice call".
You will receive a call from Golan Telecom with an audio verification code- enter the verification code and continue the process.
If you are not receiving the verification code, it is possible that there is a mismatch between the details you had provided and the ownership record of the number you are requesting to port. Please verify that the requested number to be ported is registered in your name and that the personal details you have provided are correct.
Yes, your phone will continue working on your current cellular carrier's network until you receive our Sim Card and activate it.
Yes- to Paltel, Jawwal and Watannia. Following are the tariffs for calling these networks:
Jawwal (059): NIS0.90 minute. Charging is per 1 second segments.
Paltel (022,042,082, 092): NIS0.90 per minute. Charging is per 1 second segments.
Watannia (056): NIS0.90 per minute. Charging is per 1 second segments.
Tariffs include VAT.
Yes, Golan Telecom offers a "Kosher" Sim. The "Kosher" Sim blocks content services, internet surfing, text messages and numbers that the Rabbinical Telecom Committee has banned. The "Kosher" Sim will only work with a compatible "Kosher" handset, so you must verify before purchasing that you are holding a compatible phone. When ordering a "Kosher" sim from Golan Telecom, if you are ordering a new number, all you need to do is to select the "Kosher" line option and the system will produce the "Kosher" sim for you.
If you are porting your number from a different carrier providing you "Kosher" service, the system wil identify the other carrier's "Kosher" status and will produce a new Golan Telecom "Kosher" sim.
If you requested that the cost of your device be divided and there are still a number of payments remaining, you will continue paying the same amount every month even after joining Golan Telecom. You will not have to pay the remaining amount in one payment.
When you purchase a device and request payments, the division of the cost to payments is done by the credit card company and not by the company from which the device was purchased. Therefor, switching cellular providers will not affect the remaining payments.
No. Golan Telecom does not have an option to join new customers or new handsets to the 2G network.
No, we currently do not offer a dual SIM option.
You may pay with in three methods:
- By using a PayPal card
- Credit Card (Except for Direct Card)
- Bank Account Authorization - For customers of the Post Office Bank, Bank Hapoalim, Bank Leumi, Bank Mizrahi Tefahot and Bank Arab Israel.
Please note, payment by credit card is available only for registering up to one customer account per foreign credit card, up to 6 lines per one customer account number.
The system will acept payment by foreign credit card from the following countries only:
Austria, Bulgaria, Belgium, Croatia, Cyprus, Czech Republic, Denmark,Astonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, Holland, Poland, Portugal, Rumania, Slovakia, Slovania, Spain, Sweeden, Britain, Switzerland, USA, Argentina, Russia, Belarus and the Palestinaina Authority.
Yes. Please note the change will take place at the 15th of the month, the next billing cut off date.
So if you change your plan on the 10th of the month, you will continue using the current Plan you have until your new Plan takes place on the 15th of the month.
To change your Bill Plan:
- Enter My Account
- Enter My Phone Lines
- Click on "Changes & Actions" next to the relevant line
- You have reached the relevant page- Select the Plan you want to change to.
With Golan Telecom, you are free from any commitment and you can freely terminate your subscription at any time. Unlike other operators, termination does not require you to wait for hours to reach a customer service agent, and to convince him about your decision . You can simply do it from your subscriber account ("My Account") on our website www.golantelecom.co.il, by printing the termination form located there and signing it. Termination will be effective at the end of the month following the reception of the form.
If you want to add another subscription package (with another SIM card), you simply go to you subscriber account ("My Account"). Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "My Account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- click on the "Customer Details" tab and then on "Add a Line"
Please note that up to 6 lines are available per subscriber's account; If you want more than 6 lines, please create a new subscriber account.
Just go to your Subscriber 's Account ("My Account"). Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "my account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Click on "Update details"
In your subscriber account ("my account"), you can access your current month usage and consult all your previous bills (with detailed usage). Here are the steps to follow:
- Go to www.golantelecom.co.il and click on "My Account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Select "My Bill" tab to see your current usage and/or previous bills
- iPhone 12 Series
- iPhone 13 Series
- iPhone 14 series
- Samsung Galaxy S21 Series
- Samsung Galaxy S22 Series
- XIAOMI - Redmi note 9T, POCO F3 -
- OnePlus - EB2103, KB2003
* The list refers to the most popular devices and not all the devices on the market that support the 5G network
Just as today is shown in a G4 or LTE phone, when you are connected to the G5 network the corresponding icon will appear. In order to surf the net, one needs to be in an area with a 5G spreading and with a supporting device.
Golan Telecom's 5G service gives insane surfing speed!
No waiting - even better than home internet speed.
The network enables high browsing speeds, short loading times and improved communication capabilities.
Golan already has a 5G network in most areas in the country! To enjoy the network you have to switch to one of the packages that support 5G.
- Crazy speed!
- Prices of 5G that will not return!
- The most advanced cellular service in Israel!
Yes, the use of the G5 network is possible only with a device that supports this technology
Not sure, it depends on the country where the device was purchased and the frequencies the country uses. It is recommended to make sure that the .device supports G5 frequencies in Israel
Yes, your phone will continue working on your current cellular carrier's network until you receive our Sim Card and activate it.
You may buy up to 6 lines. If you want to order more lines, please reenter the Website and use a new User Name.
Golan Telecom is being built as a Full and complete Mobile Network Operator with its own communications infrastructure, technology, Information systems, and independent service support. A virtual operator buys airtime from a Mobile Network Operator and resells it to its customers under his brand. The significance of being a full and complete network operator is that Golan Telecom can provide state of the art mobile communications services at the best prices.
One-time payment of NIS 19 * which is charged when you purchase. An invoice for this payment will be waiting for you within a few days on your personal page on the site. Please note that each sim card is charged separately.
* Unless otherwise provided in the essentials of the relevant program details.
When activating a SIM card, you will be charged NIS 30 for each card.
Just go to your Subscriber 's Account ("My Account"). Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "my account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Click on "Update details"
If you wish to read and / or print the General Terms of Sale, you simply go to your subscriber account ("My Account").
Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "my account"
- Login using your username (customer number on website) and password (you received those by email following your registration).
- You have reached the correct page the General Terms of Sale (GTS) is enclosed. In accordance with current regulation, this document is in Hebrew.
Yes, Golan Telecom offers you roaming services in about 200 countries abroad at very attractive tariffs.
For the list of countries where there is a coverage range of GolanTelecom Click here
Please note that coverage in Cyprus is available only to 3G/UMTS handset and above 2G/GSM handsets do not support these services
*2G handsets (GSM only) that are operational in Israel are disabled in the USA because of spectrum incompatibility.
Due to the time zone difference between Israel and the country in which you are present, cgarges for the surfing plan may be considered as an extra day or vis versa.
Since the tariffs abroad are dictated by the foreign Carriers and depend on the foreign exchange rate and incoming call is also be charged, this is a relatively expensive service and it is important to manage it wisely. In your Personal Zone "my account" you can manage this service and save on your expenses
Following are the steps to access the Services Page that will allow you to block/open internet and voice services:
- Enter our website www.golantelecom.co.il
- Select My Account (upper left)
- In the LOGIN screen enter your identification: Customer account number and your password that were e-mailed to you upon registration.
- Select "my lines" tab
- Click on the"setting & changes" next to the line you want to update services for.
- You have reached the relevant page! You may now activate or block services as you wish.
A few tips for wise usage while abroad:
- Tariffs may change from time to time (because of the local Carriers' pricing and rate of exchange fluctuations). We therefore recommend that you get updated regarding the tariffs upon embarking abroad.
- We recommend that you block the automatic internet access while abroad. SmartPhones have applications and programs that automatically synchronize your phone or access the internet You will be charged for cellular internet access which is very costly and that's a pity. Therefore we recommend that you block the automatic cellular internet access prior to embarking aboroad :-. To enter the Services Page and to block internet access abroad follow the steps appearing above.
- In order to access the internet abroad at no charge it is recommended to use Hot Spots (WiFi). Don't forget to block the internet access abroad since if you use it, you will be charged at very high tariffs :-).
- Internet access is normally blocked as default in iPhone and Android SmartPhones . You should verify that your handset is blocked prior to your departure abroad.
Calling from abroad to Golan Telecom's customer service center at +972-58-5555858 from Golan Telecom's mobile only is a free call.
Incoming calls are at no charge.
All outgoing and incoming roaming calls while abroad are charged for and are not included in the "Golan Telecom All included" Plan you subscribed for usage in Israel.
Dial exactly as you dial Israel using the CallBack service.
The trariff is identical to dialing a number by using CallBack regardless whether the receipient is in Israel or abroad.
Incoming SMS are free of charge abroad.
The handset compatibility to usage abroad depends on the manufacturer/ phone model/ and your destination. Most likely that handsets purchased within the recent years can operate in most countries abroad.
If you want a more specific answer regarding your handset, please refer to the shop you purchased your phone from or to the importer.
Incoming calls are included in all plans that include calls.
Yes, Golan Telecom offers you roaming services in about 200 countries abroad at very attractive tariffs.
For the list of countries where there is a coverage range of GolanTelecom Click here
Please note that coverage in Cyprus is available only to 3G/UMTS handset and above 2G/GSM handsets do not support these services
*2G handsets (GSM only) that are operational in Israel are disabled in the USA because of spectrum incompatibility.
Due to the time zone difference between Israel and the country in which you are present, cgarges for the surfing plan may be considered as an extra day or vis versa.
Since the tariffs abroad are dictated by the foreign Carriers and depend on the foreign exchange rate and incoming call is also be charged, this is a relatively expensive service and it is important to manage it wisely. In your Personal Zone "my account" you can manage this service and save on your expenses
Following are the steps to access the Services Page that will allow you to block/open internet and voice services:
- Enter our website www.golantelecom.co.il
- Select My Account (upper left)
- In the LOGIN screen enter your identification: Customer account number and your password that were e-mailed to you upon registration.
- Select "my lines" tab
- Click on the"setting & changes" next to the line you want to update services for.
- You have reached the relevant page! You may now activate or block services as you wish.
A few tips for wise usage while abroad:
- Tariffs may change from time to time (because of the local Carriers' pricing and rate of exchange fluctuations). We therefore recommend that you get updated regarding the tariffs upon embarking abroad.
- We recommend that you block the automatic internet access while abroad. SmartPhones have applications and programs that automatically synchronize your phone or access the internet You will be charged for cellular internet access which is very costly and that's a pity. Therefore we recommend that you block the automatic cellular internet access prior to embarking aboroad :-. To enter the Services Page and to block internet access abroad follow the steps appearing above.
- In order to access the internet abroad at no charge it is recommended to use Hot Spots (WiFi). Don't forget to block the internet access abroad since if you use it, you will be charged at very high tariffs :-).
- Internet access is normally blocked as default in iPhone and Android SmartPhones . You should verify that your handset is blocked prior to your departure abroad.
My international number is a unique service that provides an excellent solution to the direct communications needs of receiving incoming calls from abroad while you are in Israel.
The service enables conducting of international calls from abroad to your Golan Telecom line at the local call tariff of the call initiator abroad.
Select an international number in the country and desired city, provide the number to family, friends, business counterparts abroad calling you from abroad, who enjoy the local call tariff when calling you on your mobile.
For example, your friend calling you from New York to your international number when you are n Israel, will be charged at the local call tariff of New York.
You may select two international numbers for your line for two different destinations and you may change the numbers up to 10 times per year together.
The service is provided to the Golan Telecom All included Plan at NIS99 and the Kosher line at NIS79 per month and these customers only.
The International Number service enables free selection of destinations out of the following list of countries: USA, Britain, France, Canada, Latvia, Luxemburg, Norway, Lithuania, Croatia, Denmark, Sweden
*2G handsets (GSM only) that are operational in Israel are disabled in the USA because of spectrum incompatibility.
Additionally, the service is provided in 50 states in the USA. It is not provided outside of the territorial waters of the USA, the Caribbean Islands, Jamaica, Poerto Rico, etc.
Or selection of international destinations by paying NIS19.99 per month for destinations out of the following countries: Argentina, Australia, Brazil, Hungary, Holland, Poland, Romania, South Africa.
You may select two free destinations/paid destinations or one paid for and one free based on the required countries.
Following are the steps to be taken to subscribe to the service
- Enter our site: www.golantelecom.co.il
- Select the "My Account" button(upper left)
- In the login screen enter your ID: customer number and password
- Select "My Lines" tab
- Click on "Changes & Actions" next to the line you want to activate the service for
- you have reached the relevant page- scroll downward until you reach the Special Services heading
- You have reached the My International Number, once you check mark "I read and agree to the International Number terms & conditions, the subscription button will open.
- click on it and select the countries of your choice and receive the local number and confirm.
- After confirmation you will receive your international numbers
APN must be configured as follows:
Settings → Cellular → Cellular Data Options → Cellular Data Network → and fill in only the following field:
APN: internet.golantelecom.net.il
APN must be configured as follows:
Settings → Cellular → Cellular Data Options → Cellular Data Network → and fill in only the following field:
APN: internet.golantelecom.net.il
By logging in your username (customer number on website) and password (you received those by email following your registration) in your subscriber account ("My Account"), you can access to your current month consumption or consult all your previous bills (with detailed consumption)
The one time Shipping & Handling Fee of NIS 49.00 is charged upon the purchase (Sim Card, handling, delivery).
The tax invoice for this charge will wait for you at "My Account" of the Website within a few days.
Please note that there is a seperate charge for each Sim Card ordered.
One-time payment of NIS 19 * which is charged when you purchase. An invoice for this payment will be waiting for you within a few days on your personal page on the site. Please note that each sim card is charged separately.
* Unless otherwise provided in the essentials of the relevant program details.
When playing a SIM card, you will be charged NIS 30 for each card.
Yes, to view and print the invoice as well as previous ones:
- Enter "My Account"
- Click on "My Bill"
The bill cycle begins on the day that the charging period commences.
Golan Telecom's bill cycle is the 15th of the month. Meaning that the invoive period begins on the 15th of the month until the 14th of the following month. The charged period is stated clearly on every invoive.
The charging for items not included in the Plan and are not in excess of your Plan's ceiling, will occur at the end of the bill cycle, for the services used during the period.
Charge ceiling- Once the charge for services that are not included in your base Plan and are not included in international roaming, reaches the amopunt specified in your bill Plan' your account will be debited immediately accordingly.An identical charge will reoccur any time you reach the usage threshhold. Charges below the the said threshhold will be collected at the end of the bill cycle for usage during the respective period.
As an example, in the July 15th, 2012 invoice you will be charged for the Plan's usage fee for the period of June 15th, 2012- July 14th, 2012.
If during the bill cycle you used services which are not included in the Plan, not including international roaming, above the amount specified in the tariff plan, you will be charged for this amount immediately. Cumulative charges that are lower than the charge ceiling or a balance lower than the charge ceiling after the immediate debit, shall be charged at the end of the bill cycle (July 15th, 2012).
All invoices are waiting for you in "My Account" at Golan Telecom's website: www.golantelecom.co.il
The Golan Telecom bill cycle is on the 15th of each month. This means that the billing period starts on the 15th of each month and ends on the 14th of the following month.
Therefore, if, for example, you ordered your Sim Card on January 17th, your first invoice will include:
- The cost of your Bill Plan for the period January 15th and February 14th including charges for extras not included in the Bill Plan, if any.
- Charges for charges not included in your Bill Plan during the period of January 27th and February 14th, if any (such as international long distance calls, calls to premium numbers, etc.).
Golan Telecom's bills will be waiting for you at the end of each bill cycle in "my account" of our website.
If you want to add another subscription package (with another SIM card), you simply go to you subscriber account ("My Account"). Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "My Account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- click on the "Customer Details" tab and then on "Add a Line"
Please note that up to 6 lines are available per subscriber's account; If you want more than 6 lines, please create a new subscriber account.
Yes. Please note the change will take place at the 15th of the month, the next billing cut off date.
So if you change your plan on the 10th of the month, you will continue using the current Plan you have until your new Plan takes place on the 15th of the month.
To change your Bill Plan:
- Enter My Account
- Enter My Phone Lines
- Click on "Changes & Actions" next to the relevant line
- You have reached the relevant page- Select the Plan you want to change to.
Switching between plan is possible. Retroactive plan switching enables you to beneift from transferring to the Golan Telecom Plan without waiting for the next invoice.
You may switch the plannow and it will become effective retoractively to the beginning of the billing cycle. Your usage up to the moment of switching the plan sine the previous billing cycle (the 15th of the month) shall be recalculated based on the terms of the plan you are switching to.
- Enter our website at www.golantelecom.co.il
- Click on My Account (upper left)
- Enter the Login screen and enter your ID: Customer Number and Password that were emailed to you when you joined Golan Telecom (If you are entering for the first time, please change your Password).
- Select the Orders Tracking tab.
- If your Sim Card has not yet been sent to you the "Line Cancellation" option will appear- click to cancel the line.
- Please note that making this selection will cancel the line and the phone number you had chosen will not be reserved for you/ or your number porting will not be activated.
- If your Sim Card has already been sent to you by mail- the Line Disconnection Option will appear- select it and download the Disconnection Form and send it to us via Certified Mail.
Dial-up service in unidentified call *43 involves a payment of 1.90 NIS. Most devices have a one-time identification blocking option through the device without charge, by entering code # 31 #. This option is the responsibility of the device manufacturer.
In your subscriber account ("My Account"), you can directly manage all services related to your subscription without any need to contact the Customer Service center. You can enable / disable many services including:
Basic telephone services:
- Voicemail
- ConferenceCall
- Caller ID
Services in Israel:
- Block calls to 1900/1901 premium numbers
- Block calls to 1919 premium numbers
- Block outgoing SMS
- Block outgoing MMS
- Block data usage / internet access
- Block premium content
- Block calls to content services
Services while abroad (International Roaming):
- Enable/disable international roaming calls (call functionality abroad)
- Enable/disable data roaming (data / internet access abroad)
International LongDistance services (from Israel to International destinations):
- SMS outgoing to an international number
- MMS outgoing to an international number
- Calls to an international number
To manage your services:
- Please Go to www.golantelecom.co.il and click on "My Account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Select "my lines" tab
- Click on the"setting & changes" for the number to manage.
- You can then chose your services
If you decide to terminate your subscription:
- Please Go to www.golantelecom.co.il and click on "My Account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Select "my lines" tab and then "setting & changes"
- click on "line disconnection"
- Please print the termination form, sign it and send it to Golan Telecom.
- Termination will be effective at the end of the monthly billing cycle (the 24 of the month).
- Long press on the number 1
- Dial *151 and "send"
- Dial 058-7770151
Then follow the system's instructions.
Charging for voice mail air time usage: According to the Plan you selected.
Entering the voice mail from different devices:
Dial 151 before the number destination (with no 0 before)
Example: to get to the voice mail for number : 058-6006006
Dial: 151586006006
Then you continue by the calling guide.
Calling price depends on the plan you have.
Tip: We recommend that you change your voice mail's password, to protect your privacy.
To change the password you need to go into the voice mail's menu >> choose extra actions >> choose the option to change your secret code.
Just go to your Subscriber 's Account ("My Account"). Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "my account"
- Login using your username (customer number on website) and password (you received those by email following your registration)
- Click on "Update details"
If you wish to read and / or print the General Terms of Sale, you simply go to your subscriber account ("My Account").
Here are the steps to follow:
- Please Go to www.golantelecom.co.il and click on "my account"
- Login using your username (customer number on website) and password (you received those by email following your registration).
- You have reached the correct page the General Terms of Sale (GTS) is enclosed. In accordance with current regulation, this document is in Hebrew.
The purchase of bandwidth is possible in several ways:
- Dial Customers Service at *0058
- Through the Personal Area
- Respond to the SMS enabling you to increase the surfing bandwidth
- Visit the Data Addon page https://www.golantelecom.co.il/en/data_addons
You may purchase permanent addition of surfing bandwidth or "One Time" also when subscribing for a new line.
Address:
Golan Telecom Ltd.
P.O. 2058
61020 Tel Aviv
Customer service center:
Dial *0058 (free call from the Golan Telecom network).
To report on problems please click here.
Dialing from abroad (free call from Golan Telecom netwrok): +972585555858 (including plans subscription and activation/disconnection of international roaming services)
Correspondence to Customers Complaints may be sent
by Email to gtcontact@golantelecom.co.il or by dialing *0058
Email:
gtcontact@golantelecom.co.il
Phone Numbers Directory Assistance Services:
- For the Online Directory click here
- 144 Directory (Premium call charge).
- 124458 Directory for Golan Telecom numbers.
-
Starting on July 8th, 2015 and for two months, the tariff for a call to 144 will be NIS2 including VAT.
Starting on September 8th, 2015 the tariff will be adjusted to NIS2.49 including VAT.
Fax:
Please use in accordance with the procedures specified in the Terms & Conditions.
072-2220058
Golan Telecom Customer Support Numbers - For Dialing From Outside The Network:
General Call Center: 1-800-016058 / 1-700-016058 (Premium call charge)
Reporting Lost / Stolen Phone or SIM :1-800-016059 / 1-700-016059 (Premium call charge)